Delivery

• Items in stock will be despatched the same day if ordering before 2pm
• All orders are shipped on a next working day if mainland UK
• If the delivery date is to be any longer than this time you will be contacted by one of the sales representatives.
• All orders will be shipped by recognized carriers or The Royal Mail.
• We can only Ship to the Card holders Address, Garage or Work address.
• We are not responsible for any additional costs as a result of extended delivery times, unless prior consent is given in writing by a member A member of the Sales Team.
• Goods are dispatched on the same day, Dependent on stock, If the Goods are out of stock you will be contacted by a member of staff to give you an expected waiting time for the Items ordered.

Please Note

• If you are ordering from outside the UK you will not pay VAT on your order, however when the product is shipped you will be contacted by our courier or customs to pay the VAT and any duties upon the products entering the country.
• If you reject the customs payment the product will either be destroyed by customs or returned to us, if the product is destroyed we will be unable to credit you, if the wheels are returned we will deduct the return delivery charge from your credit, this amount will be provided by our courier at the time of the return.
• If you are unsure about any of the above, especially regarding ordering from outside the UK then please get in touch with sales@potn.co.uk or call us on 01604 212140

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@potn.co.uk. If your return is accepted, we’ll send you a return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@potn.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like special order goods (such as spare parts or uncommon products), We also do not accept returns for hazardous materials, flammable liquids, or gases such as brake fluid.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. However do advise contacting us first.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@potn.co.uk.